The capability of different organisations to deliver change is highly variable. Recognising the shortfalls and the need to develop a capability is a vital aspect of delivering change. Developing suitable approaches is key and the following are some of the different approaches and techniques that BrightEdge consultants have developed and used over the years.
Benefits Realisation & Mapping:
What fundamentally underpins organisational change is the decision made at a senior level that benefits will accrue as a consequence of a major change proposal. Identifying, qualifying, appraising and realising exactly what these benefits are and linking them through a clear line of sight to individual programme or project deliverables is a fundamental pre-requisite for success.
Unfortunately not many organisations undertake such activities and this goes some way towards explaining why change initiatives frequently dont deliver the anticipated returns from the change effort and where often systems or ventures fail to be implemented or they cost more and take longer than originally planned.
The in-depth experience that BrightEdge consultants have accumulated can help organisations with this process so that organisations can ensure that their change initiatives are delivered in line with expectations.
Communications & Stakeholder Engagement:
Within any change initiative it is important to have the voice of the different stakeholders involved. Effective stakeholder engagement goes beyond simple communication activities to active participation. Identifying stakeholders, profiling their various change initiative influences and actively engaging their participation will be fundamental for success.
BrightEdge consultants extensive experience in dealing with some of the largest stakeholder engagement practices in Scotland in recent years has built up a wealth of experience and understanding of the appropriate procedures and processes that organisations need to deploy in order to maximise benefits for all the diverse stakeholders that an organisations change initiative may involve.
The Balanced Scorecard is an approach to understanding the key goals of an organisation as well as the methods necessary to achieve them. This metrics driven approach can assist in aligning an organisations change initiatives with its strategic goals. The technique is particularly useful in identifying non-financial elements (balanced) as well as financial aspects of an organisations performance and the realisation of a change initiative.